Frequently Asked Questions
1
How long does shipping take?
Our standard delivery time is approximately 3-7 days worldwide.
2
Which countries do you ship to?
We ship to every country worldwide (except China) through trusted logistics partners.
3
Do you offer returns or exchanges?
Currently, we do not accept returns or exchanges.
4
When will my order be shipped?
Orders placed before 5:00 PM (Istanbul Time) are shipped the same day.
5
I forgot my password. What should I do?
Simply reset your password using our Forgot Password page.
6
Who covers customs fees and duties?
All customs duties are handled by our shipping partners.
7
Can I change my delivery address after placing an order?
Unfortunately, address changes are not allowed after the order is confirmed.
8
Can I cancel my order before it ships?
You cannot cancel your order directly through the system, but you can contact us as soon as possible and we will do our best to assist you before it ships.